Cancellation and refund information
We understand that travel plans can change. Please contact Egypt Rest Tours as soon as possible if you need to cancel or amend a confirmed booking. Requests must be made in writing by the lead traveler or the travel advisor responsible for the booking.
Standard cancellation schedule
The following schedule is our standard guide unless your proposal or booking confirmation states different terms:
- 90 days or more before departure: Recoverable payments are refunded. Any non-refundable deposit, issued ticket, confirmed cruise cabin, permit, or committed supplier cost is deducted.
- 60 to 89 days before departure: A cancellation charge of 25% to 50% of the total booking price may apply.
- 30 to 59 days before departure: A cancellation charge of 50% to 75% of the total booking price may apply.
- Fewer than 30 days before departure: The booking is non-refundable and a 100% cancellation charge applies.
Your individual booking terms
The exact percentage within a stated range, and any non-refundable supplier costs, will be shown in your proposal or booking confirmation before payment. Those written terms take precedence because hotels, Nile cruises, airlines, transport providers, and special-event suppliers may set different deadlines and fees.
Infant and child age policy
An infant is a traveler under 2 years old on the date of travel. A traveler aged 2 or older must be entered as a child or adult according to the age bands confirmed for the selected tour. Please provide every child's date of birth when requested so that the correct price, seating, and documents can be confirmed.
Changes and amendments
We will make every reasonable effort to change travel dates, traveler names, accommodation, or services when requested. Changes remain subject to availability and may result in supplier fees or a difference in price.
Refunds
Where a refund is due, it will be returned using the original payment method after we receive the recoverable funds from the relevant suppliers. Bank, card, currency-conversion, or payment-platform charges may be excluded where they are not returned to us.
No-shows and unused services
No refund is available for a no-show or for accommodation, transport, sightseeing, meals, or other services voluntarily missed after the journey begins.
Exceptional circumstances
If circumstances outside either party's reasonable control affect the trip, our team will explain the options available under the applicable supplier terms. These may include an amendment, travel credit, postponement, or refund of recoverable amounts.
How to request a cancellation
Send your booking reference, lead traveler name, scheduled departure date, and request in writing through our contact page or to the email address shown in your booking confirmation. A cancellation is complete only after Egypt Rest Tours confirms it in writing.